Complaints procedure

We aim to provide an excellent service. If something has gone wrong, here's how to raise it.

Step 1 — Contact us

Email info@octaneclaims.com or call 0121 227 8565. You can also write to us at:

Octane Claims & Hire Ltd
Flat 6 Kings Court
26 Bridge Street
Birmingham
B1 2JR

We will acknowledge your complaint within 3 working days and provide a final response within 8 weeks.

Step 2 — Solicitor or credit-hire provider

If your complaint relates to legal services, please contact the solicitor handling your claim directly. They are regulated by the SRA. If your complaint relates to your replacement vehicle, contact the credit-hire provider directly.

Step 3 — External escalation

For solicitor complaints unresolved after 8 weeks, you may refer the matter to the Legal Ombudsman.
For data-protection complaints, you may refer the matter to the ICO.